Refund policy

At Delamano Goods, we take pride in delivering high-quality flowers, chocolate, and coffee. Due to the perishable nature of many of our products, our return policy is structured to ensure fairness while protecting product integrity.

Perishable Products (Flowers & Some Chocolates)

• All fresh flower orders are final sale.
• We do not accept returns on perishable goods.
• If your order arrives damaged or in poor condition, you must contact us within 24 hours of delivery with:
  • Photos of the product
  • Order number

If approved, we may offer:

• Replacement shipment, or
• Store credit (case-by-case basis)

 Non-Perishable Products (Coffee & Select Chocolates)

We accept returns only if:

• The item is unused, unopened, and in original packaging
• Return request is made within 7 days of delivery

Customer is responsible for return shipping unless the product is defective.

Non-Returnable Items

• Used or opened products
• Custom or personalized orders
• Gift cards

Refunds

• Approved refunds are processed within 5–10 business days
• Shipping costs are non-refundable